Overview
The following terms (Terms of Use, Privacy Policy, and Refund Policy) posted on our site set out the terms on which we offer you access to and use of our site, services, applications, and tools (collectively “Services”). The Privacy Policy is incorporated into these Terms of Use. You agree to comply with all the above when accessing or using our Services which are effective as of June 6, 2022.
Fees and Services
By using our Services, you agree to pay us for the amount quoted to you upon placing an order for our services, whether described on the service descriptions on our website or directly to you via communications. Our fees are quoted in Canadian Dollars and US dollars unless otherwise stated. Our fees are non-refundable unless otherwise agreed by us, and you are responsible for paying them when they’re due. If you don’t, we may limit your ability to use the Services or cancel and void existing service obligations. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms; for accounts over 90 days past due, you permit us to instruct PayPal or other payment providers to deduct the amount owed from your account balance.
Canadian taxes associated with our Services will be collected when applicable. You agree to provide accurate address information necessary for SiteNED to comply with its obligations under applicable law. To the extent that such information is not provided, SiteNED will at its discretion determine and collect appropriate taxes.
Refund Policy
Clients may request a proportional refund for reasons relating to Service inadequacies as provided by us by contacting us directly at [email protected] for support. In order to qualify for a refund, clients must clearly indicate the fault in the Services provided and allow us to resolve the issue without unreasonable delay. SiteNED reserves the right to offer refunds at our own discretion. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Disclaimers and Limitations of Liability
The Services are provided “as is” and “as a non-agent”. You agree not to hold us responsible for things you or other people do. You also agree not to hold us responsible for the payment processing of other service providers such as PayPal (each a “Third Party Payment Processor”) if applicable for your website as serviced by us. For greater certainty, as applicable, if you link a Third Party Payment Processor account to your Website, you acknowledge and agree that by making payments through your Website with that Third Party Payment Processor, you are bound by that Third Party Payment Processor’s applicable terms and conditions, and we are not liable for any loss, claims or damages howsoever arising in connection with that third party’s services.
SiteNED is also not liable for any data breach on your website that may occur due to hackers. We do not specialize in website security nor is it a service we advertise. Any software/plugin installation or hosting service we provide that adds security to your website cannot be mistaken for definite protection from the threat of hackers. If you need additional protection for your website, please consult a professional.
Despite the previous paragraph, if SiteNED is found to be liable, our liability to you or any third party (whether in contract, tort, negligence, strict liability in tort, by statute or otherwise) is limited to the greater of (a) the total fees you pay to us in the 6 months prior to the action giving rise to liability, and (b) 50 Canadian Dollars.
Reviews
You may only leave a review when using our services. Reviews consist of a 1-5-star rating and selected reasons why you’ve chosen that review. Your submitted review, username, and profile photo (if available) will be made public. User reviews should be left in good faith, ensuring that you are depicting your interaction with us fairly. When leaving a review, the review should: be truthful about your experience with us; not be left in an attempt to harass or tarnish our brand; not be left in an attempt to manipulate or mislead other users and; not include any profanity. We reserve the right to remove reviews that violate our policies or guidelines.
General
These terms and the other policies posted on the Services constitute the entire agreement between us and you, superseding any prior agreements. This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. We both submit to the jurisdiction of the courts of the Province of Ontario. This will not affect your statutory rights if you are a consumer and applicable consumer law requires the application of another law for certain topics. If we don’t enforce any particular provision, we are not waiving our right to do so later. If a court strikes down any of these terms, the remaining terms will survive. We may automatically assign this agreement at our sole discretion in accordance with the notice provision below (our assignment to an affiliate will not require notice). Except for notices relating to illegal or infringing content, your notices to us must be sent by registered email.
